Triangle Labs Privacy Policy

Effective date: 01/09/2024

We at Triangle Labs pay close attention to protecting the personal data of our clients and undertake measures to ensure that their privacy rights are not violated in any way.

Triangle Labs (“us”, “we”, or “our”) operates https://trianglelabs.co (hereinafter referred to as “Service”).

We want you to know your rights and choices. On this page, Service sets out how we collect, use, maintain and disclose your data, including information that you provide to us through our website.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Who we are

Triangle Labs is a software development company that provides a wide range of tech-related services to startups and fast-growing businesses in Kenya.

This site is basically our marketing tool, and any information processed through the website is used to achieve particular marketing and business goals.

Why do we collect information about you?

We gather your personal data in full compliance with the data privacy acts and utilize it solely for the purposes of operating more efficiently and providing the best possible client-oriented services.

We can analyze and use your personal data for various marketing purposes: to find out what products you are interested in or looking for at the moment, while improving our services by delivering extra features and content.

Generally, we use the personal data we collect from you for the following reasons:

• To respond to the requests that you send through the "Contact us" form
• To personalize and customize content and information that we send to our clients and partners, thus helping you quickly find software, services or information you require
• To build a fruitful mutual business collaboration between you and Triangle Labs
• To promote our products and services by sending you relevant marketing content: promotional materials, business news and other information in case we acquired your permission
• To help us effectively troubleshoot any issues that you might experience with our products and services

We will never use your personal data to send you advertising and promotional messages from third parties. We will not use your personal data for the purposes incompatible with the goals of which you have been informed above unless it is required by law

What kind of information do we gather?

We collect and utilize only your basic personal data when you use our site. We can also gather and use some extra information for analytical purposes.

You may be asked for, as appropriate, the following types of personal data:

• Your full name
• Your email address
• Your phone number
• Other personal data that you share with us in the "Contact us" form
• Cookies and Usage Data

Use of Data

Service uses the collected data for various purposes:

• To provide and maintain our Service;
• To notify you about changes to our Service;
• To allow you to participate in interactive features of our Service when you choose to do so;
• To provide customer support;
• To gather analysis or valuable information so that we can improve our Service;
• To monitor the usage of our Service;
• To detect, prevent and address technical issues;
• To fulfill any other purpose for which you provide it;
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• To provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
• In any other way we may describe when you provide the information;
• For any other purpose with your consent.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your county, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Service will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may disclose personal information that we collect, or you provide:

1. Disclosure for Law Enforcement.
   1. Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
2. Business Transaction.
   1. If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
3. Other cases. We may disclose your information also:
   1. to our subsidiaries and affiliates;
   2. To contractors, service providers, and other third parties we use to support our business;
   3. To fulfill the purpose for which you provide it;

Data Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at [email protected].

In certain circumstances, you have the following data protection rights:

1. The right to access, update or to delete the information we have on you;
2. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
3. The right to object. You have the right to object to our processing of your Personal Data;
4. The right of restriction. You have the right to request that we restrict the processing of your personal information;
5. The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
6. The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.

Children's Privacy

Our Services are not intended for use by children under the age of 18 (“ Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected].